Shipping and Returns Policy
Shipping Policy:
When will I receive my order?
Thank you so much for purchasing Eden! We love that you’re excited to receive your jewelry. We do our best to process all orders for shipment within 72 hours of receiving them – with the exception of weekends and holiday rush times. The arrival date will depend on the country and shipping method selected at checkout.
Do you ship internationally?
Yes, we ship worldwide for a flat rate of $150HKD. Please be aware that Eden can’t control how different countries choose to levy customs fees, duties, or other taxes on incoming goods. We cannot predict what customs fees may be, as each country has its own individual policies. If you are not familiar with your country's import policies and taxation practices, please check before ordering.
Please note that any local duties, customs, and taxes that apply must be paid by the recipient upon delivery. Eden cannot pay them on your behalf.
I have not received any emails about my order. Was it placed successfully?
If you did not receive an order confirmation email shortly after placing your order, it’s possible the order was not fully placed or that your email was entered incorrectly. Please reach out to customer service at hkinfo@thisiseden.org if you did not receive your order confirmation and we’ll take a look.
My order was returned to Eden. What do I do?
Undeliverable orders due to address error will require re-shipment. We want to make sure you receive your jewelry, so Eden will happily cover the cost of the second attempt after the original order has made it back to us.
Returns Policy:
All returns must be approved by our Customer Care department. If for any reason you wish to return or exchange an item, please email hkinfo@thisiseden.org within 30 days of your receipt. Once approved, you can use one of the addresses below for your return.
For the return of damaged items, we will cover the cost of shipping by sending you a prepaid satchel. For change-of-mind returns, you must cover the cost of return shipping.
Hong Kong Return Address:
Eden Ministry Ltd
11A, Bai Yun Building
10 Wai Ching Street
Jordan, Kowloon, Hong Kong
We will handle your return by either promptly exchanging the item or issuing a credit or refund.